Privacy Policy

Last Updated: 18 November 2025

Codionix IT Training UK (“we,” “our,” “us”) is committed to protecting your personal information and ensuring transparency in how we handle any data you share with us. This Privacy Policy explains what information we collect, how we use it, how it is stored, and the rights you have regarding your personal data. By using our website or enrolling in our courses, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

1.1 Personal Identification Information

Full name
Email address
Phone number
Postal address (if applicable)
Date of birth (if required for enrolment or verification)

1.2 Payment and Billing Information

If you purchase a course:

Billing name and address
Payment details (processed via bank transfer; we may add Stripe in the future)

1.3 Course-Related Information

Courses you enrol in
Attendance records
Assessments, assignments, and completion status
Certificates issued

1.4 Technical Data

Automatically collected when you visit our website:

IP address
Device information
Browser type
Cookies and usage statistics
Pages viewed and time spent on the site

1.5 Tracking & Analytics Data

We use analytics and tracking tools such as Google Analytics, Facebook Pixel, or similar platforms to:

Monitor website performance
Understand user behaviour
Improve user experience
Track marketing performance

1.6 Communication Data

Messages sent through our contact form
Emails exchanged with your permission
Phone calls and WhatsApp Business messages (basic logs only)
Live chat interactions (if you contact us via chat widget)

1.7 Calendly Booking Information

When you book a call through Calendly, we receive:

Your name
Email address
Phone number
Course-related custom questions

1.8 Document Submissions

For enrolment, support, or verification purposes, you may provide documents such as:

ID proof (passport, driving licence, etc.)
Proof of address
CV or résumé
Prior certificates
Any additional documents required for academic or administrative reasons

Documents may be stored securely using:

Google Drive
OneDrive
Dropbox
Website backend (secure restricted access)
Email storage

2. How We Use Your Information

We use your personal data for the following purposes:

2.1 To Provide Our Services

Managing course registrations
Delivering classes and learning materials (via Zoom, Teams, Google Meet, or recorded content)
Issuing certificates
Responding to inquiries and providing support

2.2 Class Recordings

We may record online classes for internal compliance and quality assurance. Faces and names may be visible, but recordings are:

Not shared publicly
Not distributed to other students
Used for internal review and training only

2.3 Administrative and Operational Purposes

Internal record keeping
Improving training services
Sending important updates about courses, schedules, or policies

2.4 Payment Processing

Processing bank transfers
Verifying payment status
Preparing invoices or receipts

2.5 Email & Marketing Communications

With your consent, we may contact you through email or mailing platforms such as Mailchimp to send:

Course updates
New programme announcements
General guidance or resources

2.6 Legal and Compliance

Meeting our legal obligations
Preventing fraud or misuse
Maintaining secure records

3. How We Share Your Information

We do not sell or trade your personal data.

We may share information only with the following:

3.1 Service Providers

Payment partners (bank, future Stripe)
Email delivery platforms (e.g., Mailchimp)
IT hosting and cloud storage providers
Video conferencing platforms (Zoom, Teams, Google Meet)
Calendly for call scheduling

3.2 Legal Authorities

We may disclose information if required by:

Law enforcement
Court orders
Regulatory obligations

3.3 Internal Team

Access is limited to authorised staff members who need the information to perform their duties.

4. Data Storage and Security

We take appropriate security measures to protect your data from:

Unauthorized access
Loss
Misuse
Modification

Security methods may include:

Encrypted files and systems
Secure cloud storage (UK-based)
Restricted access controls
Regular data security reviews

We store all data inside the United Kingdom.

No online system can ever be 100% secure, but we take every reasonable step to protect your information.

5. Data Retention

We retain personal information only as long as necessary to:

Provide our services
Comply with legal or financial obligations
Resolve disputes
Maintain academic and administrative records

You may request deletion of your data at any time (subject to legal requirements).

6. Your Rights

You may have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your data
Object to certain types of processing
Withdraw consent for marketing emails
Request a copy of your data

To exercise your rights, contact:

📩 info@codionixittraining.co.uk

We may ask for identification before processing certain requests.

7. Cookies

Our website may use cookies to:

Improve site performance
Remember preferences
Analyse traffic and behaviour

You may disable cookies in your browser settings, but some features may not work properly.

8. Third-Party Links

Our website may include links to external platforms. We are not responsible for:

Their privacy practices
Accuracy of content
Their data handling procedures

We recommend reviewing their privacy policies before providing personal information.

9. Children's Privacy

Our services are intended for adults. We do not knowingly enrol or collect data from individuals under 16 without parental consent.

10. Refund-Related Data

Refund requests are handled privately and reviewed on a case-by-case basis. We may require supporting documents or additional information to verify eligibility.

Refund-related documents are stored securely and retained only for legal, financial, or audit requirements.